Watch What You Post: As a reminder, channels are public, so anything posted there will be visible to anyone who has access to the Team in which they reside. Is it for a large business process, or perhaps for a project that you’re going to be working on for an extended period of time? Either way, knowing the channel’s purpose and naming it appropriately will help people figure out the best place to chat about certain subjects. Know the Intent: You should always try to determine what the intent of the channel is before creating it. In reality, this creates a whole new thread! Best Practices A common mistake here is when users respond to the channel thinking they’re responding in-line to a thread.
This means all replies will be contained to each individual post instead of the free-flowing conversation style found in Chat. The interface is quite similar to the Chat interface, except here there’s no “Urgent” option, so there’s no chance for the entire group to be bombarded with constant alerts.Īlso unlike private chats, conversations in Channels are threaĭed. Separate from the Chat menu, Channels in Teams are places where larger groups can discuss, share pictures, collaborate on files, and so on.
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Get the latest on when, why and how to deploy private channels across your organization by reading Getting Ready for Private Channels in Microsoft Teams: Part 1. Learn more about using tabs in Teams here. If you’re collaborating on a spreadsheet for a long period of time, you can add the Excel tab. If you and someone else are constantly collaborating on a PowerPoint, you can add a PowerPoint tab directly in the chat window.
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Tabs: You can add tabs directly to the chat windows of individual and group chats. There’s a limit of 15 pins for the super popular folks. This saves you the time of having to search in your “Recent” folder for different individuals or group chats. Pinning Conversations: You have the option to pin key folks you want to chat with. You can also fire up a quick one-on-one conversation to screen share if you need to quickly troubleshoot, collaborate, or share any visual on your screen. You can select a Channel to meet in, invite others, select a physical location for the meeting and more. Meetings: You can schedule a meeting with coworkers directly from the individual chat window. Suffice it to say, you should only use this option if it’s a matter of great importance (or just call the person). Standard will result in a normal alert, Important will yield an alert with an exclamation, and Urgent will consistently ping someone a message every two minutes for 20 minutes total. Notifications: The “!” next to the “A” allows you to mark things as Standard (default), Important, or Urgent. As a best practice, you should also leverage the linking feature to insert links directly into text for cleaner copy. You can create lists, bold and italicize text, add quotations and headers, and more. The Chat interface in Microsoft Teams is fairly straightforward, but here’s a quick rundown of notable features every user should be aware of:įormatting: Clicking on the “A” at the bottom of the chatbox will open up a variety of options for high-level formatting and customization of your messages–think Rich Text Format. Want to communicate better in Microsoft Teams? This post is pretty helpful: Click To Tweet Best Practices You can also add a new participant without sharing the previous chat history. One of the key features that differentiate Microsoft Teams from Skype, though, is the ability to add another person to the chat and share your conversation history with them (keep in mind that this can only be done from an existing group chat, however). They’re not broken up into smaller conversations, but instead flow one after another like in Skype for Business. When having a one-on-one chat you can message, call, screen share, and add other people to the conversation all from a single interface.Ĭonversations in chats, either with one person or a group, are all linear. ChatĬhat is the core messaging functionality of Microsoft Teams. Read my latest article here: 5 Quick Tips for Managing Files in Microsoft Teams.
Read on for a breakdown of reliable best practices for successful conversations in Teams. Microsoft Teams has an option for each of these situations, and they’re split between chat conversations and Channel conversations. …a public chat about a project or business process that other people might want to reference? …a small group chat that needs to happen privately?